At Cohesive Coaching, we take your privacy seriously and are committed to protecting your personal data in compliance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 (DPA 2018), and the European Union General Data Protection Regulation (EU GDPR). This Privacy Policy outlines how we collect, use, store, and protect your personal data when you engage with our services or visit our website.

1. Data Controller

Cohesive Coaching (referred to as "we", "our", "us" in this policy) is the data controller for the purposes of the UK GDPR and EU GDPR. Our contact details are as follows:

Cohesive Coaching 

Address: 42 King Alfred Way: Newton Poppleford: Sidmouth: EX10 0DG 

Email: sean@cohesivecoaching.co.uk 

Phone: 078 909 33907

2. What Personal Data We Collect

We may collect and process the following categories of personal data about you:

- Identity Data: Name, date of birth, gender.

- Contact Data: Email address, phone number, postal address.

- Professional Data: Job title, employer, industry information.

- Financial Data: Payment details (such as credit card or bank account information) for processing payments.

- Technical Data: IP address, browser type, device information, usage data when you interact with our website or services.

- Profile Data: Preferences, feedback, survey responses, and any information you provide to us during your coaching sessions, including DiSC profiling data.

3. How We Collect Your Data

We collect your personal data in several ways, including:

- Direct Interactions: When you fill out a form on our website, contact us via email or phone, or book services such as coaching sessions.

- Automated Technologies: As you interact with our website, we may automatically collect Technical Data such as your browsing patterns, IP address, and cookies.

- Third Parties: We may receive personal data about you from third-party platforms, such as social media networks, or payment processors, if you use those platforms to engage with us.

4. How We Use Your Data

We use your personal data in accordance with data protection laws for the following purposes:

- To provide you with our coaching services, including DiSC profiling analysis and follow-up coaching sessions.

- To manage our relationship with you, including sending appointment reminders, responding to inquiries, and providing updates.

- To process payments for services rendered.

- To comply with our legal obligations, including maintaining records for tax purposes.

- For marketing purposes, with your consent, including sending you relevant offers, newsletters, or promotions.

- To improve our website, products, and services through analysis and research.

5. Legal Basis for Processing

We rely on the following lawful bases for processing your personal data:

- Consent: When you sign up for marketing communications or DiSC profiling services, you provide explicit consent.

- Contract: The processing is necessary for the performance of a contract to provide coaching services or to take steps at your request before entering into a contract.

- Legal Obligation: We process personal data to comply with legal requirements such as record-keeping and tax obligations.

- Legitimate Interest: We process your data to pursue legitimate interests such as improving our services, provided that your rights and interests do not override these interests.

6. Data Retention

We will retain your personal data only for as long as is necessary to fulfill the purposes for which we collected it, including for legal, accounting, or reporting requirements. We typically retain client data for 6 years from the date of your last interaction with us.

In some cases, we may anonymize your personal data so that it can no longer be associated with you, in which case we may use this data without further notice to you.

7. Sharing Your Data

We may share your personal data with the following third parties:

- Service Providers: Third-party vendors who provide IT, payment processing, and other business support services.

- Legal and Regulatory Authorities: Where required by law, we may disclose personal data to comply with legal obligations.

- Professional Advisors: Including accountants, lawyers, and insurers, if necessary for business operations.

We will never sell your personal data to third parties.

8. International Transfers

We aim to store your personal data within the UK or the European Economic Area (EEA). However, where we use third-party services located outside these regions, we ensure appropriate safeguards are in place to protect your data, such as relying on the European Commission’s Standard Contractual Clauses (SCCs).

9. Your Data Protection Rights

Under the UK and EU GDPR, you have the following rights regarding your personal data:

- Right to Access: You can request access to the personal data we hold about you.

- Right to Rectification: You can request that we correct any inaccurate or incomplete personal data.

- Right to Erasure: You have the right to request that we delete your personal data, where applicable.

- Right to Restrict Processing: You can request that we limit the processing of your personal data in certain circumstances.

- Right to Data Portability: You can request that your personal data be transferred to another organization.

- Right to Object: You can object to the processing of your personal data for direct marketing purposes.

- Right to Withdraw Consent: Where we rely on consent for processing, you can withdraw this consent at any time.

To exercise any of these rights, please contact us using the details provided above.

10. Cookies

Our website uses cookies to improve your experience and analyze website traffic. You can manage your cookie preferences through your browser settings.

For more detailed information, please refer to our [Cookie Policy].

11. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or disclosure. However, please note that no method of transmission over the internet is 100% secure.

12. Complaints

If you believe your data protection rights have been violated, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) in the UK or the appropriate supervisory authority in the EU.

13. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you via email.

For more information or to exercise your data protection rights, please contact us at: 

Email: sean@cohesivecoaching.co.uk 

Phone: 07890933907

This Privacy Policy is designed to comply with UK and EU data protection laws. If you have any questions about this policy or your data, please contact us at the details provided above.